Which items may be returned?
You may return most items purchased at our online store within seven days (7 days) of the original delivery. We cannot accept returns of items that have been damaged, warn, or soiled, and clothing tags must be intact. Items must be in a condition suitable for resale.
What if an item is defective or is not what I ordered?
In the rare case that your shipment contains a defective item or we accidentally send you the wrong item, we will ship you a replacement at no charge and credit the cost of your return shipping charges once your return is received. If you don’t wish to receive a replacement item, we will credit your account for the merchandize amount. Please include all original packaging and attach a brief note explaining the defect, or indicate your receipt the item shipped in error
How do I return an item purchased from the online store?
We will pay return shipping costs if the product is defective or the return is a result of our shipping error. If the item is returned for any other reason, you are responsible for return shipping costs and may be charged a R30 restocking fee. Returns must be shipped prepaid. We recommend using a shipping service that allows you to track the shipping and confirm delivery. Email email@example.com for return authorization. Unauthorized returns will not be accepted. We will credit your charge account within seven (7) business days of receiving the returned item.
Ship authorised returns to the following address:
P.O. Box 44170